• 1. General provisions

  1.1. These Rules establish the procedure for accessing content posted on the Internet constituting the information resource www.plazarium.com/en/ ('Website'), the rights and responsibilities of the party in charge of supporting the Website ('Website Owner'), and the rights and responsibilities of persons accessing the Website through the Internet ('Users'). The content and structure of the Website are subject to copyright. 1.2. These Rules govern all relations between the Website Owner and Users. For issues not covered by these Rules, the relations between the Owner and Users ('Parties') shall be governed by the applicable law of the Federal Republic of Germany and agreements with the Website User. 1.3. The Website Owner reserves the right to approve, amend or terminate these Rules unilaterally without prior notice. Publication of a new version of these Rules on the Website shall replace and void the previous version. It is the User's responsibility to independently make themselves aware of the new version of these Rules. By using the Website, the User acknowledges that they have read and accepted these Rules, and are liable for any breach thereof. 1.4. The rights and responsibilities of the Parties shall be governed by the Rules in force at the time such rights and responsibilities arise unless provided otherwise by these Rules, regulatory legal acts and the nature of the legal relations between the Parties. 1.5. The current version of the Rules is available on the Internet here. 1.6. Supported Browsers and Versions. To get the best experience from using the Website, we recommend using the following browsers: Chrome 45 and above, Safari 9.1 and above, Mozilla Firefox 45 and above, Opera 41 and above, Android 4.3 and above, iOS 9, Yandex Browser 15 and above, Edge 13 and above. JavaScript and cookies should be enabled for the website to function properly.

• 2. Website Owner

  2.1. The Website Owner is Gesellschaft mit beschränkter Haftung "PLAZARIUM" (PLAZARIUM GmbH, or the Company). 2.2. The Website Owner has all exclusive rights to the Website and exercises the said rights at its own discretion. The Website Owner has the right to modify and amend programs and information constituting the Website, to permit or restrict access to the Website, or exercise other rights it may have with respect to the Website. The Website Owner may block at any time access to and/or use of the Website and/or information posted on it and/or services provided on the Website to Users without explanation and without any compensation. 2.3. The Website Owner supports the Website to post information on the Company, its activities, information required for the customers and other counterparties of the Website Owner, and content, which in the Website Owner's opinion, may be useful to the Users of the Website.

• 3. Website Users

  3.1. A User means any person who accesses the Website through the Internet. The User confirms that they are a legally capable adult. 3.2. By accessing the Website through the Internet, the User undertakes to comply with these Rules and other rules for Website use set forth by the Website Owner in any other documents posted on the Website. If the User does not agree with one or several provisions or rules, they may stop using the Website and/or information posted therein at any time. 3.3. The User can access certain restricted sections after registering on the Website. To register on the Website, the User has to provide a username and password which will be used to access the restricted section. After confirmation of registration and activation of the username and password, the User becomes a registered User. 3.4. By entering their name, surname, passport details or other personal data (their own or third parties) the User expresses their consent for personal data processing (their own consent or confirms receipt of such consent from third parties being subjects of personal data) by the Website Owner or persons authorised by it for the purposes and by methods required to perform actions for which this personal data were provided (unless written consent is required to process such personal data). The User's personal data provided to PLAZARIUM GmbH will be processed in accordance with the personal data Privacy Policy of PLAZARIUM GmbH. 3.5. The User's rights and responsibilities arise from the moment they first access any page that is part of the Website. The User has the right to waive their rights by closing the Website page which they have accessed. 3.6. Users are provided with free access to content on the Website. Users shall refrain from any actions that may damage the content, software or hardware of the Website, restrict access of third parties to the Website, or attempt to alter the structure of the content posted and software deployed on the Website.

• 4. Status of the Content on the Website

  4.1. The rights to content on the Website shall belong to the Website Owner and to other right holders whose consent was obtained to post content on the Website. Other persons shall not be entitled to use the content of the Website in any manner, in full or in part, to disseminate, copy or reproduce the content without the prior written authorisation of the Website Owner and/or other right holders except to view the Website and/or booking services on the Website and/or otherwise use Website in accordance (and to the extent) with its intended purpose. 4.2. Users have the right to freely review content in the open section of the Website. Access to the content on the Website is provided free of charge, unless otherwise expressly stated on the Website. The Parties independently bear any costs they may incur in exercising their rights and responsibilities with respect to the Website. 4.3. The Website Owner makes all efforts to ensure that the information on the Website is complete, reliable and up-to-date; however, it is unable to guarantee that the information is complete, reliable and up-to-date at every specific point in time and is not liable for the consequences of using the Website content. 4.4. The description, application, technical characteristics and configuration, and availability and cost of of goods and services are for reference purposes only. The Website Owner makes all effort to prevent any misrepresentations and to ensure that information is promptly updated. However, the Website Owner does not guarantee that the information is up to date at every specific point in time or accept liability for any information on the Website that is inaccurate, out-of-date or unavailable and/or for the inability to provide the services normally provided on the Website. 4.5. Users make their own decision on whether to use the Website's content, and the Website Owner shall not be liable for its use and for the consequences of the decisions made using it.

• 5. Information Exchange with Users

  5.1. The Website Owner provides Users with the opportunity to express their opinion concerning the services of the Company, ask questions, make suggestions and provide comments. For these purposes, the phone numbers and e-mail addresses of the Website Owner's business units are posted on the Website, and there is also a hotline. The Website Owner reasonably undertakes to redirect requests to authorised representatives, including regarding the terms and conditions of ordering and purchasing, the exchange or return of goods and services sent to any other than dedicated addresses; however, the Website Owner does not guarantee that they will be considered in accordance with the established procedure. 5.2. Users are not entitled to post any content on the Website that is of advertising, political, discriminatory, pornographic nature or content that does not comply with the requirements of the law, ethics and morality, as well as content that discredits the business reputation of the Website Owner, its related parties, counterparties and partners, or the competitors of the Website Owner. Users are responsible for the reliability of the content posted they post on the Website and for its compliance with the applicable law. 5.3. For urgent inquiries, we recommend that Users call the contact center; for any other issues, to make a complaint or suggestion concerning the services of PLAZARIUM GmbH we recommend using the feedback service www.plazarium.com/en/feedback and e-mail. 5.4. The Website Owner cannot guarantee that the information provided to Users through electronic correspondence, replies posted on the Website or responses provided by Feedback services fully coincides with the position of the Website Owner. To obtain the official position of the Website Owner, please submit a written request to PLAZARIUM GmbH, Unter den Linden 39, 10117, Berlin, Germany stating the sender's full name, full address and contact phone number. Anonymous requests will not be considered. 5.5. The Website Owner's official response to such a request shall be a written document on the letterhead, signed by the authorized officer and certified with the seal of the Website Owner. 5.6. Information provided by Users may be posted on the Website, unless such documents state that they are "not for publication". Personal data provided by Users and information designated by the User as private at the time of registration on the Website shall be deemed confidential and shall not be published. 5.7. The Website Owner shall not be liable for the contents of information received from Users. Should the User's communication contain information that is contrary to the law and principles of ethics and morality, the Website Owner reserves the right to immediately remove such communication and/or to terminate or restrict the User's access to the Website without notice.

• 6. FAQs

  6.1. The Website has a section for Frequently Asked Questions where Users can find detailed information on the Website Owner's operations. 6.2. The Website Owner reserves the right to publish any question it receives (unless it states "not for publication") and the answer to it in the Website's FAQ section. The Website Owner does not guarantee the word-for-word reproduction of the question received and reserves the right to edit and otherwise change the messages posted on the Website. 6.3. The questions in the FAQ section will be posted without the name or personal details of the person who asked the question.

• 7. Liability of the Parties

  7.1. Each Party shall be liable for damage caused to the other Party or third parties as a result of its willful acts. 7.2. The Website Owner shall not be liable if the User cannot access, use the Website and/or the content on it or receive services usually provided on the Website. 7.3. The Website Owner shall not be liable for losses incurred by the Users or third parties as a result of the use of Website content. 7.4. Any violation by the User of the provisions hereof may be a reason for a temporary or permanent ban from the Website, suspension or permanent termination of registration. The decision to refuse access to the Website to a specific User or to restrict access of such a User to the Website, terminate or suspend registration is taken by the Website Owner.

• 8. Complaints Settlement

  8.1. Any complaints regarding the Website Owner shall be made in writing by sending a notice of complaint to the Website Owner's address provided in Clause 5.4. above. The notice of complaint shall state details sufficient for its merits to be considered, as well as the sender's first name, surname and middle name (if any), residence (location) address and contact phone number. Anonymous complaints will not be considered.